Shipping

What shipping options do you offer?
We offer standard and express shipping. Most orders are processed in 1-2 business days.

Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs depend on the destination.

How long will my order take to arrive?
Domestic orders take 3-5 business days, while international orders vary by location.

Can I track my order?
Yes, a tracking number will be sent once your order ships.

Returns & Exchanges

What is your return policy?
You can return items within 30 days of purchase for a refund or exchange. Items must be in original condition.

How do I start a return or exchange?
Contact us via email with your order number, and we will guide you through the process.

Product Information

What materials do you use?
Our jewelry is crafted from high quality brass plated with contents of real gold, and natural gemstones.

Product Care

How should I care for my jewelry?
Store jewelry in a dry place, avoid contact with chemicals, and clean with a soft cloth.

Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Order Issues

I never received my order. What should I do?
Please contact us if your order is lost or delayed, and we’ll assist you.

Can I change or cancel my order?
Once an order is placed, we cannot cancel or modify it.

Can I change my shipping address after placing the order?
If your order hasn’t been processed yet, contact us immediately via email to update your address.

Gifting

Can my order be gift-wrapped?
We do not currently offer gift wrapping services, but all items come in elegant packaging.

Promotions & Discounts

Can I combine multiple discounts or offers?
Only one discount code can be used per order, but you can combine it with free shipping if eligible.

Referral Program

How does your referral program work?
Refer a friend and both of you receive 15% off your next purchase once your friend completes their first order.